Free Dish:

With this promotion the equipment is owned provided the contract obligations have been fulfilled . The warranty on your equipment is 1 yr parts and labor on the receiver, dish and remotes. There is an advance exchange option where a replacement unit will be sent in advance of receiving the defective unit with a cost to you of $14.99. Dish parts will be replaced by Stingray at no charge for 1 year.* remotes are replaced by calling Dish Network directly and will not be replaced by Stingray. The standard installation warranty is for 180 days. If the account has remained in good standing and no receivers have been deactivated that Stingray installed, we will warranty the system for 1 yr.* * SEE ACTS OF GOD for warranty exclusions.

DHA :

Warranty and services provided under the DHA promotion is as follows. Your equipment is leased and not owned and no buyout option is available. The equipment will be repaired or replaced at no charge to you as long as the equipment is in use and the account is active. A $14.99 advance exchange shipping fee will apply if this option is chosen. Standard warranty by Dish Network includes service calls for the first 180 days after this a $99.99 charge will apply if service call is done through Dish Network. Stingray will extend this period to 1 year provided the account has been kept in good standing and all receivers activated by Stingray at initial activation are still on the account. After 1 year Stingray DHA with DHPP(free for 2 year commitment promotion) See DHPP brochure for details. Stingray will waive the acts of god warranty exclusions if DHPP is on the account.

ACTS OF GOD and what is not covered by warranty.

1) Damage to dish caused by wind, ice, snow, fire or water that is beyond control of Stingray. If a dish has to be mounted in an area where potential damage can occur if snow and ice build up is not prevented, due to a line of sight issue, the customer shall be made aware of the situation and sign a waiver agreeing to accept responsibility.

2) Realignment of dish due to excessive wind , snow, ice or heaving of structure due to seasonal changes ( While rare it is a potential problem with mobile homes on pads or decks without proper support or footings) the first incident within the first year will be covered and the customer will be made aware of the problem.

3) Physical damage to the system such as dropping the unit. Water or liquid damage of any type (do not suspend plants above units) including damage by pets. Damage to dishes caused by hitting the dish with shovels rakes or vehicles.

4) Issues caused by integrating or hooking up additional components to the system after the initial installation such as adding a DVR player or adding or replacing a TV on the system. Modifying the wiring or relocating the equipment to a different location than was originally selected.

While this covers most issues it may not cover all any warranty or non warranty charges can be can be waived with Stingray management approval. We have a history of being extremly generous in regards to these issues. We do not intend to profit from you under these circumstances but simply cover our cost if needed. Our goal is to have happy customers that keep Dish Network service and recommend it enthusiastically to your friends, family and neighbors. Stingray was built on a reputation of outstanding customer service and fairness to our customers and this has why we have existed for over 21 years.